JOB DESCRIPTION
1) Target achievement on:
- Attend and wish the customer.
- Making calls appointments.
- Giving confirmation calls to all (n-1) days’ appointment customers.
- Sending letter to all customers who did not turn up after taking appointments.
- Appointment sheet & GDMS booking list tally on daily basis.
- Sending SMS to all confirm customers on (n-1) day.
- Sending SMS to customers (n-3) days.
- Making report of appointments on daily basis.
- Handling oncoming queries calls for service appointments.
- Maintain discipline in department.
2) Developing and Maintaining Relationship:
- Developing and maintain good relationship and repo with the customer and staff.
- Attend and listen carefully to customer complaints related to his vehicle.
- Follow flow chart and all the processes religiously.
- Wishing customers on birthdays and anniversaries.
3) Adherence to SOP
Adherence to SOP will reflect in the following areas
- Maintain cleanliness and Hygienic condition in the workplace.
- Highest customer satisfaction in terms of zero VOC target.
- Improving and developing communicational skills and customer handling.
- Effective and quality output in terms of increase in vehicles and revenue generation.
4) Others
- Adherence to Hyundai norms for best service and quality report.
- Attend review meetings and discussion with the customer care manager for resolving issues.
- Optimize utilization of papers.
- To maintain self health and safety during working hours.
- To adhere to company rules and regulations pertaining to safety, environment and other policies.